Returns Policy

Need to Return Something?

Please contact us via email at, and one of our professional representatives will assist you. All returning items must be back to their original bags and boxes.

If you received a wrong item: We will cover the return shipping fee. Please kindly return the item within 30 days.

If the item is damaged upon arrival: Returns must be made within 15 days for full return. After 15 days, 25% restocking fee will be charged.

If you have ordered the wrong item: Exchange can be made within 30 days. Shipping cost may apply.

We thank you for your business with Creative Group (Eyewear). If you have any questions, feel free to call us at 718-366-8886 or email us at Our office hours are Monday to Friday, 9 AM to 6 PM (EDT).