All orders are shipped either by UPS Ground or FedEx Ground within 1-5 business days. Please specify any special shipping instructions.
The arrival date of your shipment also depends on UPS and FedEx’s delivery schedule. During peak seasons, delivery may take longer than usual due to a higher volume of orders.
Thank you for choosing Creative Group (Eyewear) as your business partner. If you have any questions, feel free to call us at 718-366-8886 or email us at info@CreativeEyeglasses.com. Our friendly representatives are always available from 9AM to 6:00PM (EDT), Monday through Friday.
Please contact us via email at firstname.lastname@example.org, and one of our professional representatives will assist you. All returning items must be back to their original bags and boxes.
If you received a wrong item: We will cover the return shipping fee. Please kindly return the item within 30 days.
If the item is damaged upon arrival: Returns must be made within 15 days for full return. After 15 days, 25% restocking fee will be charged.
If you have ordered the wrong item: Exchange can be made within 30 days. Shipping cost may apply.
We thank you for your business with Creative Group (Eyewear). If you have any questions, feel free to call us at 718-366-8886 or email us at email@example.com. Our office hours are Monday to Friday, 9 AM to 6 PM (EDT).